Terms of Service
Dear guest, the following general terms and conditions regulate the contractual relationship between you and us. Please note that you acknowledge these terms and conditions with your booking.
§1 conclusion of the contract
The contract is binding when the apartment is ordered and agreed or made available at short notice. The booking in advance can be made verbally or in writing (also by email or fax). What has been agreed is what is stated on the reservation confirmation. If possible, this will be sent to the guest in writing (preferably by email). As the client, the booking guest is jointly and severally liable for all obligations arising from this contract.
§2 services, prices and payment
The landlord undertakes to keep the holiday apartment booked by the guest ready and to provide the agreed service. The agreed prices include all consumption-related additional costs (water and electricity). With the conclusion of the contract, an advance payment of 50% of the agreed price can be requested. The request may be made on the reservation confirmation. If the landlord's account is not credited within 14 days after sending the reservation confirmation, the landlord is entitled to withdraw from the contract (see §5 a.). Unless otherwise agreed in writing between the contractual partners, the remaining amount (in the case of short-term rental of the total amount) is paid in cash on arrival. If an agreement has been made about payment against invoice, the booking guest must pay the invoice no later than 8 days from the invoice date.
§3 arrival and departure
Unless otherwise agreed in writing between the contracting parties, the apartment is available to the guest from 3:00 p.m. on the agreed arrival date. The apartment must be occupied by 7 p.m. at the latest, or by arrangement. The apartment can only be occupied by the registered persons. Upon arrival, you may be asked to show your identity card. On the agreed departure date, the apartment must be returned no later than 10:00 a.m. For the additional use of the apartment until 6 p.m., half of the price, and after 6 p.m., the full price of the following day, depending on the number of people booked.
§4 Cancellation by the guest (cancellation / cancellation)
Any withdrawal must be made in writing. If the guest withdraws before the start of the contract, the following cancellation fees will be charged to the guest: from 4 weeks before the start of the contract 10% of the agreed price from 2 weeks before the start of the contract 50% of the agreed price from 1 week before the start of the contract 75% of the agreed price If no-show occurs without notice 100% of the agreed price The basis for calculating the period is the day on which the lessor has received the cancellation. To avoid cancellation fees, it is advisable to take out travel cancellation insurance, which can be arranged on request. The landlord is held in good faith to rent the unused apartment elsewhere in order to avoid breakdowns.
§5 withdrawal of the landlord
If an agreed advance payment is not made within the period specified in §2 c. the specified period, the landlord is entitled to withdraw from the contract. Furthermore, the landlord is entitled to extraordinarily withdraw from the contract for a materially justifiable reason, for example if: Force majeure or circumstances for which the landlord is not responsible make it impossible to fulfill the contract. Room under misleading or false information of essential facts, e.g. in the person of the customer or purpose. The landlord must immediately inform the guest of the exercise of the right of withdrawal should the above facts arise. If the landlord withdraws justifiably, the customer is not entitled to compensation. Any advance payment made will be reimbursed to the booking guest without interest.
§6 Liability
The landlord is liable for the proper provision of the contractually agreed services. If the rented apartment has a defect that goes beyond mere inconvenience, the guest must immediately report the defect to the landlord or his representative. If known, the landlord will endeavor to remedy the situation. The customer is obliged to make a reasonable contribution to remedy the fault and to keep any damage to a minimum. The landlord is not liable for items brought in. The customer is obliged to immediately report any damage caused by him to the landlord or his representative and to keep it as low as possible. The customer is 100% liable for damage caused by his own fault. Parents are obliged to exercise their duty of care towards their children, otherwise there is no liability claim against the landlord.
